Contact

• Write to support@seenlens.com for any question about SeenLens.
• We reply within two business days, Monday to Friday, Hong Kong time.
• Include the scan link, what you expected and what happened.
• Find quick answers on pricing, how SeenLens works, the refund policy and the SeenLensBot page.

One address covers everything: support@seenlens.com. There is no phone line or live chat. Email lets us look at your scan before we answer, so you get a specific reply instead of a generic one.

We handle these by email:

• Questions about a score, a check or a fix.
• Problems with a scan that failed or looks wrong.
• Payment, invoice and refund requests.
• Privacy requests, such as access to or deletion of your data.
• Reports about SeenLensBot traffic on your site.
• Requests for reports on many URLs.

We reply within two business days. Business days are Monday to Friday, excluding Hong Kong public holidays. Most emails get an answer sooner. Refund requests are processed as soon as we reply; the money then reaches you on the timeline of your bank or card issuer.

A complete first email saves a round trip. Please include what applies:

• The scan link, for example https://seenlens.com/scan/..., or the page URL you scanned.
• What you expected and what happened. Quote the check title or the error message.
• For payments and refunds: the email address you paid with and the date of purchase. Never send card numbers.
• For privacy requests: the data you want to access or delete, and the email address or scan link it is tied to.
• For SeenLensBot reports: your domain, and the time and IP address of the requests if you have them.

SeenLens is operated by a sole proprietor based in Hong Kong. Checkout runs in one of two ways, and the checkout page names the seller: either Stripe processes the payment and SeenLens is the seller on your receipt, or the report is sold by our merchant of record partner (Paddle.com Market Ltd or Dodo Payments), which then takes the payment, issues the receipt, collects sales tax or VAT where required and processes refunds on our behalf.

Before you write, you may find the answer on pricing, how SeenLens works, the refund policy or the privacy policy.