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SeenLens

Refund Policy

Every AI Visibility Report comes with a 7-day money-back guarantee. If you ask within 7 days of delivery, you get the full amount back, and you do not have to give a reason.

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Summary in plain words

  • You can ask for a full refund within 7 days of delivery. You do not have to give a reason.
  • Email support@seenlens.com with the email address you paid with and the scan link or order number. We confirm within two business days.
  • The money goes back to the original payment method. Most banks and card issuers show it within 5 to 10 business days.
  • Please contact us before you file a chargeback with your bank.
  • Prices and what the report includes are on the pricing page.

The 7-day money-back guarantee

The guarantee covers the full price you paid for a report, USD 49 plus any tax charged at checkout. The 7 days start when the report is delivered, which is when the paid report first becomes available online after your payment succeeds.

We do not ask why you want a refund. If you choose to tell us, it helps us improve the report, but it never affects the decision.

How to request a refund

  1. Email support@seenlens.com within 7 days of delivery.
  2. Include the email address you paid with and the scan link or the order number from your receipt.
  3. We confirm the refund within two business days.

Refunds go back to the original payment method through the processor that took the payment (Stripe, or our merchant of record partner Paddle.com Market Ltd (Paddle) or Dodo Payments). Most banks and card issuers show the money within 5 to 10 business days after that. Access to the paid sections of that report ends when the refund is issued.

Please contact us before filing a chargeback with your bank. A refund is faster, and an open chargeback stops us from issuing a refund while the bank's dispute runs.

Exclusions

The guarantee is meant for honest buyers. We may refuse a refund, or refuse future purchases, in cases of abuse, for example:

  • a pattern of buying and refunding reports for many URLs to get the content for free;
  • purchases made with a stolen or unauthorised payment method;
  • reports for sites you were not allowed to scan under our Terms of Service;
  • requests for a purchase that is already the subject of a chargeback.

After 7 days

After the guarantee period, purchases are final. There is one exception: if the report was never delivered, or a fault on our side made it unusable, email us and we will fix it or refund you, whichever you prefer.